RETURN & REFUNDS

RETURN & REFUNDS

A refund, exchange or return will not be made until all items are returned to Speedgear Performance®. Shipping and handling charges are non-refundable. Orders placed by credit card will be refunded to the same credit card account only. International bank transfers cannot be refunded back to your own account, either store credit or a refund via Pay Pal can be arranged. Refused shipments sent back to Speedgear Performance® do not constitute a refund or credit. Speedgear Performance® reserves the right to charge the customer shipping & handling costs for the refused shipment and a 30% restocking fee.

Refunds for any reason processed through Paypal may be subject to additional processing fees charged by Paypal, typically up to 4%-5% of the transaction value. Refunds are returned only to the Paypal account used to place the original order and can take up to 7 days to clear.

Refunds processed through direct credit card transactions can only be returned to the original account used for payment. Refunds typically take 1-3 business day, but can take up to 7 days to clear depending on the bank and credit card used.

WARRANTY

All products sold by Performance Performance® are only subject to the manufacturers warranty. Manufacturer warranty will not be honored if the customers mishandling, abuse or faulty installation causes the defect. If a product is deemed faulty, the purchaser will pay for all shipping costs. Speedgear Performance® will only accept a warranty return if the purchaser supplies a receipt of installment from a licensed automotive engineer. Parts installed by a non-licensed automotive engineer will render the warranty claim as void.

INTERNATIONAL & LOCAL ORDERS

All foreign orders & Local are final, no returns will be accepted therefore, it is the buyer’s responsibility to order the correct part. SpeedGear Performance® does not guarantee proper fitment for buyers’ foreign vehicles as all parts sold by SpeedGear Performance® are for Right Hand Drive made for the Japanese domestic market. If there are any doubts and uncertainties with the goods, please contact us before buying.

DAMAGED OR MISSING GOODS DURING FREIGHT

As soon as the goods are delivered to Buyer, They shall inspect them. Notice sent via email must be given within three (3) days after receipt of goods of any defect or omissions. Failure to give notice within three (3) days after receipt shall constitute an irrevocable acceptance of the goods.

CLAIMS

SpeedGear Performance will exchange and pay all shipping expenses to the value of the freight sent from Malaysia to the customers address ONLY if the part number received does not match the order placed within 3 days of confirmed delivery. Claims due to the incorrect selection of products will not be accepted.

No returns or exchanges will be allowed if the item shows signs of having been installed, scratched, damaged or modified. If SpeedGear Performance® does not accept a returned item as being defective and/or returnable for any reason, the buyer must accept any incurred cost. It is the responsibility of the customer to verify the correct part before ordering and installing a particular part.

A return must be clearly marked on return packages, otherwise the package will be refused. All returns must be unused, in the same condition as sold to the buyer and in its original packaging. Returned parts with missing packaging, instructions, or parts will be subject to a restocking fee. The returned item(s) must be accompanied with a copy of the original invoice.